Terms & Conditions

Last Updated: [10/08/26]

1. Introduction

These Terms and Conditions ("Terms") govern the use of this website and the purchase of products from [Company Name] ("we", "us", "our").

By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our website or place an order.

2. About Us

Company Name: [Company Name]

Email: [Email Address]

Telephone: [Phone Number]

Company Registration Number: [Number]

VAT Registration Number: [Number if applicable]

3. Definitions

"Products" means any goods offered for sale on our website, including custom-made, personalised, and bespoke 3D printed statues, figurines, models, busts, collectibles, accessories, and related products.

"Customer", "you", and "your" mean the person purchasing products from us.

"Custom Product" means any product manufactured according to specifications, photographs, scans, files, designs, or instructions provided by the customer.

4. Eligibility to Purchase

By placing an order, you confirm that:

You are at least 18 years old.
You are legally capable of entering into binding contracts.
The information you provide is accurate and complete.
5. Product Information
5.1 Bespoke Nature of Products

All products are individually manufactured using 3D printing technologies.

Products may vary slightly from website images due to:

Printing processes
Material characteristics
Scaling
Hand-finishing
Painting
Lighting conditions in photographs
5.2 Dimensions and Appearance

Measurements provided are approximate.

Colours, finishes, and details may vary from digital previews, renders, proofs, or photographs.

Minor imperfections inherent in the 3D printing process shall not be considered defects.

6. Ordering Process
6.1 Order Acceptance

Orders are subject to acceptance by us.

An automated order confirmation email does not constitute acceptance of your order.

A contract is formed only when we confirm acceptance and production has commenced.

6.2 Design Approval

Where applicable, we may provide digital previews, renders, design proofs, or mock-ups.

You are responsible for reviewing and approving all proofs before manufacture begins.

Once approved, responsibility for design accuracy passes to you.

7. Customer Content

You may submit:

Photographs
Images
Drawings
CAD files
3D models
Scans
Design instructions

You warrant that:

You own or have permission to use all submitted content.
Submitted content does not infringe any copyright, trademark, design right, moral right, privacy right, or other intellectual property rights.
Submitted content is lawful and not offensive, defamatory, obscene, discriminatory, or otherwise unlawful.

We reserve the right to refuse any order at our sole discretion.

8. Intellectual Property
8.1 Website Content

All content on this website is owned by or licensed to us and is protected by intellectual property laws.

8.2 Customer Designs

Intellectual property rights in customer-supplied content remain with the customer or relevant rights holder.

8.3 Manufacturing Licence

By submitting content to us, you grant us a non-exclusive licence to use, process, reproduce, modify, and manufacture the content solely for fulfilling your order.

8.4 Our Designs

Where we create original designs, sculpting, modelling, engineering, or artistic modifications, all related intellectual property rights remain our property unless expressly agreed otherwise in writing.

9. Pricing and Payment

All prices are displayed in Pounds Sterling (£).

Prices include VAT where required by law unless otherwise stated.

We reserve the right to change prices at any time before order acceptance.

Payment must be received in full before manufacture commences unless otherwise agreed.

We accept payment methods displayed at checkout.

10. Custom Products and Cancellation Rights
10.1 Consumer Contracts Regulations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, personalised and custom-made goods are generally exempt from statutory cancellation rights.

10.2 Bespoke Orders

As our products are custom manufactured to your specifications:

Orders may not be cancelled once production has commenced.
Refunds are generally unavailable for custom-made products unless required by law.
Any cancellation before production begins may be subject to administrative and design charges incurred.
11. Production and Delivery
11.1 Lead Times

Estimated production and delivery times are provided in good faith.

Production schedules are estimates only and are not guaranteed.

11.2 Delivery

Risk in the products passes to you upon delivery.

Ownership of products transfers once full payment has been received.

11.3 Delays

We are not liable for delays caused by:

Couriers
Customs authorities
Material shortages
Technical issues
Events beyond our reasonable control
12. Inspection and Defects

You should inspect products promptly upon receipt.

If you believe a product is defective, damaged, or incorrect, you must notify us within 14 days of delivery and provide supporting photographs where requested.

We may require return of the product for inspection.

13. Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

If a product is faulty, not as described, or not of satisfactory quality, you may be entitled to repair, replacement, refund, or other remedies available under UK law.

For bespoke products, acceptable manufacturing tolerances and approved designs shall be taken into account when assessing conformity.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any liability which cannot legally be excluded under English law.

Subject to the above:

We shall not be liable for indirect or consequential losses.
We shall not be liable for loss of business, revenue, profits, contracts, goodwill, or anticipated savings.
Our total liability shall not exceed the amount paid for the relevant order.
15. Product Usage and Safety

Our products are decorative collectibles unless expressly stated otherwise.

Unless specifically marketed as toys:

Products are not toys.
Products may contain small parts.
Products are not suitable for young children.

You are responsible for ensuring safe use and display of products.

16. Force Majeure

We shall not be liable for failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

Natural disasters
Industrial disputes
Epidemics or pandemics
Supply chain disruptions
Government actions
Utility failures
Cybersecurity incidents
17. Privacy

Our collection and use of personal data is governed by our Privacy Policy.

By using our website, you consent to the processing of your personal data in accordance with our Privacy Policy and applicable UK data protection legislation.

18. Reviews, Testimonials and Marketing

Where you provide reviews, testimonials, photographs, or feedback, you grant us a non-exclusive, royalty-free licence to use such content for promotional and marketing purposes.

You may withdraw consent for future use by contacting us.

19. Complaints

Any complaints should be submitted to:

Email: [support@yourcompany.co.uk]

We will endeavour to respond within a reasonable timeframe.

20. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where applicable consumer laws provide otherwise.

21. Changes to These Terms

We reserve the right to update or amend these Terms from time to time.

The version published on the website at the time of purchase will apply to your order.

Important Additional Policies Recommended

For a UK custom 3D printing business, I would strongly recommend also having separate:

Privacy Policy (UK GDPR compliant)
Cookie Policy
Returns and Refunds Policy
Acceptable Content Policy (especially if customers upload photos or copyrighted characters)
Intellectual Property & Fan Art Policy
Shipping & Delivery Policy

These documents are typically expected alongside the Terms & Conditions and help reduce legal risk significantly.